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Return, Exchange & Cancellations

Refund/Exchange

We welcome feedback, both positive and negative as this will help us provide a better service and product in the future. If we are not aware of a problem we cannot rectify it.

If you are dissatisfied with your order, you can request for a prompt refund or replacement within 2 business days of receipt of package. Refund will be credited in the full amount of item prices, excluding shipping charges, and in the same form as the original payment type. Item replacement will be arranged at no cost.

To be eligible for a refund or replacement, your item must be unused and in the same condition that you received it. Our refund and replacement policy are eligible only for incorrect and/or defective item(s). We cannot accept any claims if it is a result of item type or model that was mistakenly chosen by purchaser.

To file your claim, send us an email at info@caseversace.com. We require at least a photograph of the item and the receipt or proof of purchase to complete your claim. Once your claim is received and inspected, we will send you an email notification of the approval or rejection of your claim.

We cannot guarantee reshipment for lost item due to incorrect address provided by purchaser. We strongly encourage you to carefully check your order details and shipping address on your cart before making any payment.

CANCELLATIONS

By using our service you agree that you are fully aware of and committed to all actions and transactions you carry out through our site. Therefore, any cancellation request of transaction that have been fulfilled will be rejected.